Perceptyx acquires Humu: going from employee listening to action enablement
Perceptyx, a foremost player in the field of employee listening and managerial effectiveness, has announced the acquisition of Humu, an innovative technology firm specializing in scientifically backed 'nudges' aimed at promoting positive behavioral shifts and enhancing organizational performance.
Currently serving over 650 enterprise clients, including more than 30% of the Fortune 100, and with a Net Promoter Score surpassing 70, Perceptyx is a powerhouse in Employee Experience (EX) solutions. Their extensive offerings range from varied survey methods, 360-degree assessments, and crowdsourcing (such as Dialogue, formerly known as Waggl) to an AI-driven passive listening system, Cultivate. This latter platform, representing true AI, actively monitors and interprets emails, messages, and additional communications, delivering almost instantaneous recommendations for enhancing productivity, growth, fairness, and support among employees.
Humu's role in this alliance fills a pivotal gap in the employee listening challenge, specifically addressing the need to translate feedback into actionable steps. The traditional approach to employee feedback has often stumbled at the critical juncture known as "closing the loop" or transitioning "insights to action." When feedback arrives, the ensuing steps for HR or management can be ambiguous and unclear.
With the integration of Humu's nudge library into Perceptyx's AI Insights Engine (the pioneering AI recommendation engine that originally powered Cultivate), customers will have the new ability to activate these 'nudges' for various organizational levels, from managers and employees to leadership. This innovative feature aims to provide targeted guidance in addressing and rectifying issues identified through surveys.
The acquisition of Humu symbolizes a vital extension in Perceptyx's strategic trajectory, furthering its evolution from a platform centered on measurement and monitoring to one that also enables the large-scale activation of those insights.
Beyond the specific context of this acquisition, it represents a signpost of a broader industry transformation that we anticipate will unfold. The landscape is progressing from a focus on EE/EX/Voice metrics tracking and scrutiny towards solutions that not only provide these assessments but actively translate them into meaningful change, catalyzing a mobilization and motivation that redefines the industry's approach to employee engagement and experience.